You can check your order status at www.ally.nyc/pages/order-lookup
All orders are shipped via FEDEX or UPS, with free shipping on all US orders. Tracking information for all orders will be emailed to you with the shipping confirmation. Your trial box and in-stock purchase will ship within 1-2 business day from the date you place your order, and will be delivered within 3-5 business days from the date it ships. If your purchase is made-to-order and we don't already know your size, we'll send you a fitting pair of shoes first. Once you have a confirmed fit, your made-to-order items will ship within 14 days. That said, if we experiencing longer lead time due to factory capacity (i.e., during Lunar New Year), we will indicate our made-to-order timeline when you order.