You can check your order status at www.ally.nyc/pages/order-lookup
All orders are shipped via FEDEX or UPS, with free shipping on all US orders. Tracking information for all orders will be emailed to you with the shipping confirmation. Your trial box and in-stock purchase will ship within 1-3 business days from the date you place your order, and will be delivered within 3-5 business days from the date it ships.
Made-to-order items typically ship within 3-4 weeks. That said, our factory will be taking its annual Lunar New Year recess from mid January to early February. We will experience longer lead time for made-to-order during our factory recess. All made-to-order items are still eligible for our 14-day return policy below.
Lunar New Year Lead Time Update
- Made-to-order shoes ordered before 1/1/2023 or after 2/6/2023 will have our usual 3-4 week lead time.
- Made-to-order shoes ordered between 1/1/2023-2/6/2023 will be shipped out by end of February or 1st week of March by the latest.
- In-stock shoes will still be shipped out within 2 business days.