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FAQ

How Does Installment Payment Work?

ALLY offer installment payment option, powered by AfterPay. You can divide your payment in 4 interest-free installments and pay every 2 weeks. Just select AfterPay as your payment method at checkout. You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify.

Delivery

All orders are shipped via UPS, with free shipping on all US orders. Tracking information for all orders will be emailed to you with the shipping confirmation. Your Ally Lite and in-stock purchase will ship within 1-2 business day from the date you place your order, and will be delivered within 3-5 business days from the date it ships. If your purchase is made-to-order and we don't already know your size, we'll send you a fitting pair of shoes first. Once you have a confirmed fit, your made-to-order items will ship within 14 days. Shipping can vary depending on where you’re located.

Do you Ship Internationally?

At this point, we ship to US, Canada, and China. If you would like us to ship to your country, please place a request by emailing hello@ally.nyc

Exchanges and Returns

You can return or exchange unworn shoes within 14 days of receiving them. Please request your return label by contacting us at hello@ally.nyc. All Returns and Exchanges are FREE. If you decided to participate in our ALLY Trial programs, however, please read specific rules here.

Finding your perfect fit is very important to us and your feedback matters. We listen to all of our customer experiences and this feedback supports our data driven recommendations and enhancements.

  1. Please use the measurement card to determine your size.
  2. Give us feedback: https://www.ally.nyc/exchange
  3. Use the return label to return unworn shoes within 14 days.

All gift card purchases are final sale and cannot be refunded.

Give $40, Get $40

Love ALLY? When you spread the word, you and your friends will both receive $40 off your next order. Check out our referral program and Sign up here to become an ALLY Ambassador and get your own referral code & link.

Shoe Care

There are some easy things you can do to keep ALLY heels looking pristine. As with all leather shoes, avoid getting them wet. If your heels do get wet, allow them to dry completely before treating with a suede brush or an eraser. With our suede heels, we strongly recommend that you avoid exposing them to water. If your Ally’s do come in contact with water, allow the soles and uppers to completely dry before wearing again as wearing when wet can lead to further damage.

Ally Dust Bag

Welcome to our best kept secret - Our triangle dust bag has separate compartments that allow you to protect your Ally shoes, along with a foldable structure for easy carrying. If you're an ALLY customer, and would like to request a free triangle dust bag along with your order, please write in your order instruction or email us at hello@ally.nyc. Here's how you use it:
  1. Place your shoes in the bag heel to heel
  2. Close the front flap and snap to close
  3. Turn the dust bag around
  4. Fold and snap to close

Join the ALLY Family

Get insider access to new products and $25 off your first purchase.