Exchanges and returns are available for new full price items (including in-stock & made-to-order) in their original, unworn condition within 14 days of delivery. To make sure your new shoes are returnable, please return in the same box they came in, keep the sole protectors intact, and only try your shoes on a carpeted surface.
- Eligible sale items (e.g., our Semi-Annual or BFCM sale) are returnable within 14 days of delivery for store credit only
- All sample shoes sold, gift card purchases, or items labeled as "final sale" cannot be returned, exchanged, or refunded
- If you decided to participate in our Ally At-Home Trial program, please read specific rules here.
To start a return for US orders, please visit https://allyshoes.loopreturns.com/
- Need a different size? Exchanges are complimentary for US orders on new full price items (including in-stock & made-to-order) in their original, unworn condition within 14 days of delivery.
- Prefer to get a refund? Refunds go back to your original payment method (excluding exceptions listed above). Please note that a handling fee of $12.99 will be deducted from the refund for orders placed after March 15th, 2023. Please allow up to 14 business days for your financial institution to post refunds back to your account after we've received & processed your return.
- Please be aware that we cannot accept returns once the sole protective layer has been peeled off. Additionally, our warehouse photographs any return that has imperfections, including protective layer being peeled off, scratches, markings, and the appearance of being worn. If returned pairs are found without sole protective layer, or damaged, or show signs of wear, you may choose to either have the shoes returned to you or get store credit after deducting a 30% restocking fee.
For orders outside of the US, please visit https://www.ally.nyc/pages/intlreturn.
- Please refer to the International Shipping Section to see countries we ship to.
- Please note we only cover return shipping for US orders. If you do need exchanges or returns for international orders, you will be responsible for shipping them back to our warehouse in the US and provide us with a tracking link.
- Aside from shipping, all other exchange & return rules for US orders apply to international orders.
Any questions? Email us at firstname.lastname@example.org.