All orders are shipped via UPS, with free shipping on all US orders. Tracking information for all orders will be emailed to you with the shipping confirmation. Your Ally Lite and in-stock purchase will ship within 1-2 business day from the date you place your order, and will be delivered within 3-5 business days from the date it ships. If your purchase is made-to-order and we don't already know your size, we'll send you a fitting pair of shoes first. Once you have a confirmed fit, your made-to-order items will ship within 14 days. Shipping can vary depending on where you’re located.
Exchanges and Returns
You can return or exchange unworn shoes within 14 days of receiving them. Please request your return label by contacting us at firstname.lastname@example.org. All Returns and Exchanges are FREE. If you decided to participate in our ALLY Trial programs, however, please read specific rules here.
Finding your perfect fit is very important to us and your feedback matters. We listen to all of our customer experiences and this feedback supports our data driven recommendations and enhancements.
- Please use the measurement card to determine your size.
- Give us feedback: https://www.ally.nyc/exchange
- Use the return label to return unworn shoes within 14 days.
All gift card purchases are final sale and cannot be refunded.
How Does Made-to-Order Work?
Is your size out of stock? Don't worry! Our Made-to-Order option lets you request what you need, so you don't have to wait for back orders.
If you selected Made-to-Order service, we'll confirm your fit before making the shoe. This allows us to find your perfect fit while reducing waste in the production process. If we already know your ALLY size, you will skip steps 1 to 3. Otherwise, here's how it works:
1. In the next couple of days, you will receive a pair of black fitting heels in the size you ordered, as your fitting pair along with a measurement kit.
2. Once you receive this pair, please confirm your size at www.ally.nyc/fit-result
3. Return the fitting pair using the return label included in the box.
4. Once we confirm your size, it will take 2 weeks to get your custom pair of heels.
Please note you are still qualified for our FREE 14-day exchange & return policy for made-to-order products.
What Is At-Home Trial?
You can try our signature pumps, by paying $0 upfront.
Fill out our trial box questionnaire to tell us about your fit and color preferences, enter your shipping information, and your trial box will be on its way. After you receive the box, you'll have 7 days to try them on around your house. Keep & pay for what you like and return the rest. Shipping time won't be counted towards your 7-day window, so you truly have 7 full days to make a decision.
To make sure your payment method is valid, a temporary hold will be placed on your card, which may appear as “pending” or “processing.” Please note we won't actually charge your card unless you decide to keep your shoes. If you choose to return your order within our 7-day trial, we’ll void the hold on your card. Depending on your bank this typically takes 1-2 business days.
For more details on our trial program, please visit here.
How Does Installment Payment Work?
ALLY offer installment payment option, powered by AfterPay. You can divide your payment in 4 interest-free installments and pay every 2 weeks. Just select AfterPay as your payment method at checkout. You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify.
Do you Ship Internationally?
Give $40, Get $40
There are some easy things you can do to keep ALLY heels looking pristine. As with all leather shoes, avoid getting them wet. If your heels do get wet, allow them to dry completely before treating with a suede brush or an eraser. With our suede heels, we strongly recommend that you avoid exposing them to water. If your Ally’s do come in contact with water, allow the soles and uppers to completely dry before wearing again as wearing when wet can lead to further damage.
My Outsole Appears to be Shredding?
Most of our shoes have a clear protective sticker on the sole to protect the sole before wear. To remove the sole protector, look for the clear semi-circle handle around the heel of the shoe and peel fully to remove the protective layer.
If your sole appears to be shredding after wear, the sole protector likely hasn’t been fully removed. Please email us an image of your soles to confirm via email at email@example.com
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