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At-Home Trial Box


Try Before You Buy – No Strings Attached

Let us bring our fitting room to you. You can try-on our heels for FREE in the comfort of your home before you buy. We make it easy for you to find your best fit, and know you will love our pain-free heels as much as we do!


Try It

Pay $0 upfront and try ALLY heels at home. Fill out our online questionnaire with your size and color preferences, and our fit stylist will curate a box of 1-2 pairs of shoes to be delivered right to your doorstep. Keep the ones you love, and return the others.

Not a Perfect Fit?

Returns and exchanges are free. We will include a return label in the package to make the process seamless for you.
 
Our fit specialist is here to help you find your fit. Contact us with your fit issues and we will fix it.

How does Try Before You Buy work?

You can try our signature pumps, by paying $0 upfront.

Fill out our trial box questionnaire to tell us about your fit and color preferences, enter your shipping information, and your trial box will be on its way. After you receive the box, you'll have 7 days to try them on around your house. Keep what you like and return the rest. Shipping time won't be counted towards your 7-day window, so you truly have 7 full days to make a decision.

Our team will check in with you once your trial window is almost over. If we don't hear from you after the 7-day window, we will know it's true love and charge your card for the retail value in your box.

What goes into the trial box?

After you fill out the trial box questionnaire, our fitting team will take a look and send you 1-2 sizes that we think will fit the best. We also ask you to give us your color preferences, which we will take into account when building your box. Please note that you may not get the color of your choice if we don't have them in stock in your size. That said, once we confirm your fit, we can always place an order for your preferred color for arrival in 2 weeks.

What if I have questions about the fit?

We want to work with you to get you your best fit ever, and exchange shipping is always free. Once you receive your trial box, you will have the option to schedule a 15-minute virtual fit session on zoom with us. Our fit stylists are also available to chat with you live on our website. You can also email us at hello@ally.nyc or text us at (609) 736-0658‬ if you have any questions!

Can I exchange for another size if nothing fits?

If you know right away that you'll need a different size, please let us know in 24 hours! You can submit an exchange request at www.ally.nyc/exchange. Our fit stylists are available to chat with you live on our website. You can also contact us at hello@ally.nyc or text us at (609) 736-0658‬ if you have any questions!

How do payment and returns work?

You have 7 days from the date you receive your order to decide if you want to keep some of the shoes in your trial box. Our team will remind you when your trial period is almost over. If we don’t hear from you within 7 days, we’ll know it’s true love and your card will be charged for the retail values of what's in the trial box. Due to security concerns, we will not accept any prepaid cards to be put on file.

Returns and exchanges are easy - just ship them back using the return label included in your box. Returns under any circumstances will not accepted after the 7 day period has concluded. Shipping time won't be counted towards your 7-day window, so you truly have 7 full days to make a decision. Please also note returned heels must be in the same condition as you receive them, or you will be charged a damage fee. Feel free to contact us anytime at hello@ally.nyc.

Are the trial heels new?

For the most part, we will try to send out new shoes based on your size and color preference. However, if we happen to be out of stock, we might send you a sample fitting pair, so you can still try them on for fit without delay. We always clean the inside lining on all trials. We will mark clearly whether the shoes you received are new or samples. If you've received a sample pair, you can keep them at a discount or buy a new pair which will be made-to-order and arrive in 2 weeks.

Can I wear the trial heels outside?

If the heels you received are new, you can try them on at home, but cannot wear them outside. If the heels you received are samples, you can take a quick walk outside to test them out. We always clean the inside lining on all trials. We will mark clearly whether the shoes you received are new or samples.

Please also note returned heels must be in the same condition as you receive them, or you will be charged a damage fee.

How long will it take for my trial box to arrive?

Your heels will ship within 2-3 business day from the date you place your order, and will be delivered within 2-5 business days from the date it ships. Shipping can vary depending on where you’re located.

Do you ship internationally?

Currently, our Try Before You Buy program is only available in the US. That said, we do ship to Canada and China for our regular collections. You can check out the latest styles here.

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